Last updated: 9 September 2026 · Version 1.0
Clauses 11 and 17 require specific approval pursuant to Articles 1341 and 1342 of the Italian Civil Code.
The Carbonvia service (provisional name) is provided by Pipex Energy S.r.l.; inside the application the service is called CBAM Calculator. The texts below are the same as those published in the application.
This is a courtesy translation. The Italian version prevails for legal purposes.
The CBAM Calculator service (the "Service") is provided by Pipex Energy S.r.l. ("Pipex"), registered office Viale Gian Galeazzo 15, 20136 Milan (MI), Italy, VAT and tax code 11674300964, Milan Monza Brianza Lodi Companies Register REA MI-2618541, share capital EUR 100,000.00 fully paid, certified email pipexenergy@pec.it, email support@pipexenergy.it.
3.1. The Service is a web application that helps the Customer collect data on imports subject to Regulation (EU) 2023/956 (CBAM), calculate embedded emissions and the estimated cost of certificates, simulate scenarios, produce reports and prepare data for CBAM declarations. Available features depend on the subscribed plan and are described on the website's pricing page.
3.2. The Service is a support tool. The Customer remains solely responsible for the accuracy and completeness of the data entered, the choice of calculation methods (actual values, default values, sector parameters), the verification of results and every declaration, communication or payment to customs authorities and the CBAM Registry. Pipex is not an authorised CBAM declarant, does not act as the Customer's customs representative, does not submit declarations to the CBAM Registry on the Customer's behalf and does not provide legal, tax or customs advice.
3.3. Reference values used by the Service (European Commission default values, ETS auction prices published by EEX, ECB exchange rates, emission factors) come from public sources and are updated with reasonable diligence, but Pipex does not guarantee that they are always current or accepted by the authorities. Update dates are shown in the Service.
3.4. Artificial intelligence features. If the Customer enables automatic document reading, the Service proposes data extracted through third-party AI services (Microsoft Azure, in the EU). Proposals may contain errors. No extracted data enters calculations, exports or declarations without a User's confirmation; the confirmation is an act of the Customer. The number of monthly analyses included depends on the plan.
3.5. API access is governed by a specific addendum, applicable only if the Customer activates the related add-on.
4.1. The Service is reserved for parties acting in the course of their business or professional activity, holding a VAT number or equivalent tax identifier. It is not intended for consumers: by registering, the Customer declares that it acts for professional purposes.
4.2. The contract is concluded when the Customer completes registration (entering the data, accepting these Terms and the DPA with an explicit checkbox, verifying the email address) and receives the confirmation email. Before submitting, the Customer can correct the data in the form fields; after registration the data can be edited in the Company section. The Terms are available in Italian and English; in case of conflict the Italian version prevails. The accepted text, with date and version, is kept by Pipex and can be requested at any time.
4.3. Whoever registers on behalf of a Customer declares that they have the authority to bind it. The first User is the tenant administrator and may invite other Users, assigning roles.
5.1. On registration the Customer receives a free 21-day trial with functional limits shown in the Service. At the end, without subscribing to a plan, access becomes read-only; the Customer may at any time export its data or request the deletion of the company (Art. 13).
5.2. One trial per Customer. Pipex may refuse or close trials it considers abusive (multiple registrations, use for purposes other than evaluation).
6.1. Plan prices are shown on the website's pricing page and in the Service, excluding VAT, in euro. Subscriptions may be monthly or yearly and renew automatically for periods of the same length, unless cancelled under Art. 13.
6.2. Payments are handled by Stripe Payments Europe Ltd. Pipex neither receives nor stores card data. The Customer authorises recurring charges to the indicated payment method. Electronic invoices are issued through the Italian Interchange System (SDI) using the billing data provided by the Customer, who is responsible for its accuracy.
6.3. In case of non-payment, Pipex notifies the Customer by email; after 15 days without settlement the Service is suspended (read-only access); after a further 30 days Pipex may terminate the contract under Art. 12. Suspension does not stop fees from accruing.
6.4. Pipex may change prices with at least 30 days' notice by email; the change applies from the next renewal. A Customer who does not accept may withdraw free of charge before that date.
6.5. Services already used are not refundable; on cancellation the Service remains active until the end of the paid period.
6.6. The Enterprise plan, guaranteed service levels and special conditions are defined in a separate contract that prevails over these Terms where they conflict.
7.1. Each account is personal. The Customer is responsible for safeguarding its Users' credentials and for every activity performed with them. Pipex never asks for passwords and no administrator can set them for others: only invitation or reset links are used.
7.2. Pipex recommends enabling two-factor authentication. The Customer must report any suspected unauthorised access without delay to support@pipexenergy.it.
7.3. It is forbidden to: use the Service for unlawful activities; upload content infringing third-party rights or containing malware; attempt to access other tenants or circumvent security measures; carry out security testing without written authorisation; resell or sublicense the Service (except Partners within the Customer's mandate); systematically extract content other than one's own data.
7.4. Pipex may immediately suspend an account or tenant in case of serious breach or risk to the security of the Service or of other Customers, informing the Customer and restoring access as soon as the reason ceases.
8.1. Customer Data remains the Customer's property. The Customer grants Pipex only the licence needed to provide the Service (store, process, display to authorised Users, back up). Pipex does not use Customer Data for other purposes and does not use it to train artificial intelligence models.
8.2. Pipex may use aggregated, anonymised data about the use of the Service (for example number of declarations processed, product sectors) for statistics and product improvement, provided it does not identify the Customer or its suppliers.
8.3. The Service, software, calculation methods, documentation and trademarks remain the property of Pipex or its licensors. The Customer obtains a non-exclusive, non-transferable right of use limited to the term of the contract.
8.4. The Customer warrants that it has the right to upload Customer Data, including information about its suppliers and contact persons, and that it has provided them with the information required by privacy law (Art. 14 GDPR).
The parties apply the DPA (page dpa.html) to the personal data Pipex processes on behalf of the Customer. For data Pipex processes as controller (accounts, billing, security) the privacy notice applies (page privacy.html).
10.1. Pipex provides the Service with professional diligence and aims at continuous availability, but does not guarantee service levels in the Starter and Pro plans. Scheduled maintenance is announced at least 48 hours in advance and placed, where possible, outside Italian working hours. Urgent security maintenance may take place without notice.
10.2. Support is provided by email at support@pipexenergy.it on Italian working days, with an indicative response within 2 working days.
10.3. Pipex may change, add or remove features provided it does not substantially reduce the essential functionality of the subscribed plan; otherwise the Customer may withdraw under Art. 13.
10.4. Pipex performs automatic daily backups kept for 7 days, for the purpose of restoring the Service. They do not replace the record-keeping the Customer is required to perform by law (Art. 3.2): the Customer must export its data periodically.
11.1. The Service is provided "as is" to the extent permitted by law. Pipex does not warrant that results are error-free, meet the Customer's specific needs or are accepted by the authorities.
11.2. Pipex is not liable for penalties, additional taxes or CBAM certificate costs, indirect damages, loss of profit, loss of data not due to its own wilful misconduct or gross negligence, damages arising from incorrect data entered or confirmed by the Customer, from non-compliant use, from unavailability of third-party services or public sources, or from force majeure.
11.3. Pipex's total liability to the Customer, on any ground, is limited to the fees paid by the Customer in the 12 months preceding the event. The limitations do not apply in case of wilful misconduct or gross negligence, nor where the law does not allow limitations.
11.4. The Customer indemnifies Pipex against third-party claims arising from Customer Data, from use of the Service in breach of these Terms or from breach of Art. 8.4.
12.1. The contract lasts for the chosen subscription period and renews tacitly unless cancelled.
12.2. Either party may terminate the contract for a serious breach by the other not remedied within 15 days of written notice. Pipex may also terminate for non-payment under Art. 6.3 and for breaches of Art. 7.3.
12.3. Pipex may discontinue the Service as a whole with at least 6 months' notice, refunding fees already paid for the unused period.
13.1. Withdrawal. The Customer may cancel the subscription at any time from the billing portal or by email; cancellation takes effect at the end of the current period and the required notice never exceeds 2 months. The Customer may also withdraw with immediate effect in the cases provided by Arts. 6.4, 10.3 and 15.2. The Customer may at any time request the deletion of the company from the Company section of the Service.
13.2. Transition period. From the deletion request a 30-day transition period runs, during which the Service remains accessible read-only and the Customer may export its data, migrate to another provider or to its own systems, or cancel the request. Pipex provides reasonable assistance by email.
13.3. Exportable data and formats. The Customer may export on its own, at any time and during the transition period, from the Export section: producer, installation and certificate records; emissions data; customs declarations with their attachments; simulations; declarations and reports; users and audit trail. Formats: JSON and CSV (structured, machine-readable), XLSX and PDF for reports, original files for attachments. Elements protected by rights of Pipex or third parties (code, calculation algorithms, third-party reference values) are not exportable.
13.4. No switching charges. Pipex applies no withdrawal, exit or data transfer charges.
13.5. Deletion. At the end of the transition period Pipex permanently deletes all Customer Data and uploaded files, except what it must keep by law (billing data, 10 years) and backup copies, which expire within 7 days. Accounts of Users left without any company are anonymised. Pipex confirms the deletion by email to the administrators.
13.6. Infrastructure transparency. The Service's infrastructure is located in the European Union (Microsoft Azure, Sweden Central region). The measures adopted against unauthorised access by third-country authorities are described in the privacy notice, section 8.
Communications to Pipex must be sent to support@pipexenergy.it or to the certified email pipexenergy@pec.it. Communications to the Customer are sent to the tenant administrators' email or shown in the Service; the Customer must keep it up to date.
15.1. Pipex may change these Terms. Changes are communicated by email to administrators at least 30 days in advance and published in the Service with the effective date and version number.
15.2. If the change is unfavourable to the Customer, the Customer may withdraw free of charge before it takes effect; otherwise the changes are deemed accepted. Changes required by law or merely beneficial take effect immediately.
16.1. The Customer may not assign the contract without Pipex's written consent. Pipex may assign it to companies of its group or to the transferee of the business unit, informing the Customer.
16.2. The invalidity of one clause does not affect the others. Failure to object to a breach is not a waiver.
16.3. Force majeure: neither party is liable for delays or failures due to events beyond its reasonable control, including outages of third-party cloud services, provided it notifies the other party.
These Terms are governed by Italian law. The Court of Milan has exclusive jurisdiction over any dispute, to the exclusion of any other forum.